Privacy Policy

Who We Are

This policy applies to Cross Stitch Pattern and CrossStitchUploader ("we", "us", "our") and explains how we process personal data when you use our website and related seller tools.

Data We Collect

• Account data: email, first name, and account preferences.
• Authentication data: password credentials and reset tokens used to authenticate your account.
• Subscription and trial data: plan IDs, subscription status, trial usage, and related timestamps.
• Technical and usage data: IP address, user agent, request metadata, and page interaction diagnostics.
• Browser storage and tracking data: cookies, local storage flags, and analytics/advertising events.

How We Use Data

• Provide account access and downloadable design services.
• Process subscriptions, free trials, and support requests.
• Maintain security, detect abuse, and troubleshoot incidents.
• Operate analytics, service reliability, and product improvements.
• Send transactional messages and optional updates you request.

Etsy API Data Handling

For Etsy API integrations, we access and process seller data only for legitimate seller operations authorized by the account owner, such as listing management workflows.

• We do not scrape Etsy pages.
• We do not send spam or automate buyer messaging.
• We do not sell Etsy-related personal data.

Sharing and Processors

We share data only when needed to operate the service, including infrastructure, payments, and communications providers.

• Cloud hosting and storage providers (for example AWS).
• Payment providers (for example PayPal for subscriptions).
• Analytics and advertising providers where enabled.
• Authorities when required by law.

Retention and Security

We keep personal data only as long as needed for service operations, legal obligations, dispute resolution, and fraud prevention.

We use reasonable technical and organizational safeguards. No Internet or storage system can be guaranteed 100% secure.

Your Choices and Rights

• You can request access, correction, or deletion of your data.
• You can opt out of optional update emails.
• You can request account assistance by contacting ann@cross-stitch.com.

Do Not Track (DNT)

If your browser sends DNT: 1 or Global Privacy Control (Sec-GPC: 1), we disable Google Analytics and AdSense script loading for that request.

Children

Our service is not directed to children under 13, and we do not knowingly collect personal data from children under 13.

Related Terms

Please also review our Terms of Service.

Contact Us

If you have privacy questions or requests, contact us at ann@cross-stitch.com.