Subscription FAQs

How do subscriptions work?

For each subscription product, we release a new pattern every month. If you're subscribed to a product when the first of the month rolls around, your credit card will be charged and your new pattern will be immediately available on your My Downloads page. If you're not subscribed when the new patterns are released, you can still purchase them, but the cost for an individual pattern will be higher than if you purchased it through a subscription.

When do I get my first pattern?

Your first pattern will be available on the first day of the next month after subscribing. If you subscribed on June 15, for example, your first pattern would be available on July 1, at which point we'll also charge your card for the first time. 

Why don't I get my first pattern immediately?

If you could subscribe at any time during the month and get that month's pattern, then there's no incentive to actually subscribe! If you want the current month's pattern but weren't subscribed when it was released, you can still purchase each pattern individually at the higher price.

Will I know what the pattern is before it's released?

That would spoil the fun! We hope you trust us to delight you with new patterns every month. If the surprise is more than you can handle, you can always wait until the pattern is released and buy it at the higher, individual price.

Do I have to subscribe to get the patterns? Are they available individually?

Subscribing is the cheapest way to get the patterns each month, but if you'd rather not subscribe, you can always purchase the patterns individually at a slightly higher price.

Can I cancel anytime?

Yup. We don't lock you in to any minimum time frames. You can cancel anytime, no questions asked.

Can I resubscribe?

Of course! If you've canceled a subscription, you can resubscribe at anytime! We'll always welcome you back :) You won't get any of the patterns that were released while your subscription was cancelled, but you can always purchase those patterns individually.

Are my past downloads still available if I cancel my subscription?

Absolutely. Any patterns you've paid for as part of a subscription (or purchased individually) will always be available on your My Downloads page.

Can I give a subscription as a gift?

We're not setup to allow gifting of subscriptions yet. But if you're interested in this feature, please use our contact form to let us know! If there are enough people interested, we'll definitely make it happen.

How are my payments processed, and is it secure?

We use Stripe, the leader in online credit card processing, to process payments automatically every month. You can read their privacy policy online. For security reasons, we don't actually store any of your credit card information here at Cross-Stitch.com—Stripe handles the storing and charging of your credit card information. If you'd like to learn more about security at Stripe, you can read this page from their website.